DMV service

Description

Discussion: [DMV Service]

When you think of the Department of Motor Vehicles (DMV), what comes to mind? Perhaps one or more of these words:

• Frustration
• Irritation
• Anger
• Annoyance
• Time Vacuum

1. Watch the Youtube video:

• https://youtu.be/0woPde7OE1k

2. As can be seen from this scene in “Zootopia”, Customer Service At The DMV is typically associated with “bad customer experience” reputation. Please share your thoughts on the following questions in hopes that we can help the DMV to come up with better customer service strategies.

• Why do you think DMV is depicted in such a way in the film “Zootopia”?
• If the message “Zootopia” is sending us is true, why do we associate so much negativity with such a practical part of our life?
• What would be some ways DMV can engage to improve their customer service and their service quality in general