Financial Management in Healthcare Organization

Guidelines for TouchpointReflections
Reflective writing
Reflective writing is more than recalling and recording an event or experience. It’s more about sharing the experience through the lens of thoughts, feelings, and reactions that lead to a new way of thinking about the experience. It’s sometimes about finding meaning in the experience to learn how to improve or what to avoid, or maybe to repeat. Although they may not recognize it as such, everyone uses reflection for some reason or another. For example, when we think aboutan adventure or experience we’ve had, we begin by recalling the itinerary of what, where, and when. Then as pictures form in our minds, thoughts and feelings emerge and we think about what we liked, didn’t like; was great or not so great. Many times we make a decision of whether it was worth our time; would we repeat it, or do something different to make it better. This is reflective thinking. In reflective writing, you are merely putting these elements on paper. Watch the following short video to learn more about the process of reflective writing.
Reflective Writing: https://www.youtube.com/watch?v=QoI67VeE3ds
Reflective Writing Format
The Touchpoint Reflections you will be completing are set up and evaluated using the format described in the video as follows. While the categories below are defined by what would be included in them, for the purposes of this course, these categories have been prescribed with specifics of what to include in the post description. As you complete the reflection please format your responses using the headings that correspond to component being addressed
Experience:Thewho, what, when, where, how of an experience without emotion or interpretation. Should address all information in the required post
Reflection:Your thoughts, feelings, insights, and awakenings about the experience described
Implication:What did you learn through synthesis of the experience and reflection? What are future impacts of what you’ve learned? How will you use it?
Evaluation of Touchpoint Reflections
A Touchpoint Reflection Evaluation Rubric that contains all the required components is used to determine whether you have met the standards for the specific reflection. You will notice the categories on the rubric match the organizational format suggested for writing your reflection.
Touchpoint Reflections are evaluated and awarded a total of 45 pointsdistributed over the three components as either Criteria Met -15points per category, or CriteriaPartially Met for 7 points per category, and Criteria Not Met-0 points per category .
Writing Conventions: Touchpoint reflections are a place where you may write freely and feel comfortable sharing whatever thoughts and feelings you may have on a topic. There is no grading on the subjectivity of your reflections; however, they are required to be on target with the description of the experience. It is expected that correct writing conventions are used. Writing conventions are graded as 5 points for criteria met, 2 points for criteria partially met, or 0 for criteria not met. Some examples of writing conventions include, but are not limited to, punctuation, spelling, complete sentence, verb tense, and subject/verb agreement. If you are unsure, look it up in a credible and reliable source for writing such as:
Cazort, D. (1992). Under the Grammar Hammer: The 25 Most Important Grammar Mistakes and How to Avoid Them. Lowell House: Los Angeles, CA.
Strunk, W. & White, E.B. (2017 ). The Elements of Style, 4th ed. Pearson: U.S.
(Even though these sources are greater than the 10 year publication rule, they are considered definitive works on their topics and the gold standard used by good writers.)
OR, you can consult with writing tutors through Chamberlain.
Scholarly references: Generally, because reflections are about your thoughts, feelings, and considering the “so what” about an experience or new information and knowledge, reflections don’t necessarily require “providing scholarly evidence”. However, in some of the reflections in this course, you will be asked to compare issues, situations, and other subjects that require discovery of new knowledge and information. It is expected that, when referencing the sources used in this discovery, APA format be used for correct citing and referencing.

GRADING RUBRIC: TOUCHPOINT REFLECTIONS

Touchpoint Reflection Criteria Criteria Met
(100%)
Highest level of performance Criteria Partially Met
80%
Average Level of performance Criteria Not Met
0%
Unacceptable level of performance
15 Points
7 points 0 points

Experience Description contains required elements to fit the experience (e.g., contains who, what, where, when, how) as applicable Description contains three to four required elements to fit the experience (e.g., contains who, what, where, when, how) as applicable Description contains two or less required elements to fit the experience (e.g., contains who, what, where, when, how) as applicable
Summary or synopsis addresses all of elements in reflection prompt Summary or synopsis addresses less three of all of elements in reflection prompt Summary or synopsis addresses less than two of all of elements in reflection prompt
15 Points
7 points 0 points

Reflection Meaning of experience substantively expressed through qualitative methods such as thoughts and feelings Meaning of experience minimally expressed through qualitative methods such as thoughts and feelings Meaning of experience expressed through qualitative methods such as thoughts and feelings is not present
Evidence of new or different perspectives clearly identified and specifically stated Evidence of new or different perspectives generally identified and stated Evidence of new or different perspectives absent or vague
15 points 7 points 0 points
Implications Substantive response shows synthesis of experience and reflection through application of new learning Response minimally substantive and shows minimal synthesis of experience and reflection through application of new learning Response is superficial, without evidence of synthesis of experience and reflection through application of new learning
Implications clearly articulated, contains all required elements of reflection promptwith substantive support
Implications generally stated, contains 80% of required elements of reflection prompt, with substantive support
Implications are absent or unrelated to topic with no substantive support
5 Points 2 points 0 Points
Language Use and Writing Conventions Sections are written in correct person (1st person) and appropriate voice(active vs. passive) Sections are written in incorrect person and inappropriate voice(active vs. passive)
Uses engaging language in correct style (informal vs. formal) Language is formal and rigid Uses rote language in incorrect style
Displays command of writing conventions with less than three errors (e.g., complete sentences, spelling, punctuation, plurals, etc.) 4 or 5 errors in writing conventions ( e.g., complete sentences, spelling, punctuation, plurals, etc.) Displays lack of command of writing conventions more than five errors (e.g., incomplete sentences, incorrect spelling, punctuation, use of plurals, etc.)
Length of total response (excepting tables) at least two full paragraphs Length of total response (excepting tables) is less than two full paragraphs
Total Points _____of 50 points