Marketing Question

Description

To prepare for this “Conversation” read in your text LO 4-5 through LO 4-7.

There are 7 Negative Nonverbal Behaviors listed in your text. Can you think of a time when one of these was used ‘at you’ while communicating with a Customer Service Representative? Briefly share the customer experience (be sure to include the behavior(s) listed in the text – but not explicit language if used). According to your author what could have been done to IMPROVE this nonverbal communication by the Customer Service Representative?