Management Question

Description

Compared to manufacturing, service requirements tend to be more time-dependent, location-dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business publication that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.

Your assignment should be a minimum of 200 words. Please make sure to include a Reference page and appropriate citations.