MGT 348 ORGANIZTIONAL BEHAVIOR

Name: ______________________________

EXAMINATION #1 – FALL 2020

Definitions: For each of the following terms, (1) provide a simple definition of the term and (2) give an example where this concept may occur within an organization or in everyday life. Each definition is worth ten (10 points – 5 = definition; 5 = example).

Sample Answer

Surface-Level Diversity:

Definition: Easily perceived differences between people, such as age/generation, race/ethnicity, gender and ability.

Example: An organization wants a committee of employees to provide a wide range of perspectives on an issue so it appoints the following people to the committee: a middle-age Asian woman, a college-age White male, a 60-something Hispanic male, and a 30-something African-American woman.

1. Emotional Intelligence:

Definition:

Example:

2. Deep-Level Diversity:

Definition:

Example:
3. Self-Efficacy:

Definition:

Example:

4. Surface Acting:

Definition:

Example:

5. Cognitive Dissonance:

Definition:

Example:

Short-Answer Items: For each of the following provide one or two paragraphs which address the question or statement. You need to support your statements with page number citations from the text, a reference to a recorded lecture, or a reference to a power point slide.Each short answer item is worth five (5) points.

Sample Answer

Name one concept, research finding, idea, etc. which the discipline of PSYCHOLOGY has contributed to the study of Organizational Behavior.

Psychology is the study of people, who they are and what they do. Psychology seeks to measure and explain the behavioral characteristics of people (p. 9). Psychology has recently focused on the mental health and well-being of employees and their relationship to work performance (p. 9).
1. Name one concept, research finding, idea, etc. which the discipline of POLITICAL SCIENCE has contributed to the study of Organizational Behavior.

2. Give an example of an INDIVIDUAL LEVEL of analysis in the study of Organizational Behavior.

3. Is personality a function of one’s TRAITS (i.e., genetics or innate characteristics) or the influences of a particular SITUATION (i.e., experience or environmental influences)?

4. Describe the job or profession you plan on attaining upon graduation from CMU. Describe two (2) of the BIG FIVE traits of personality which you believe would be accurate predictors of job performance for this job/profession. Make sure you state WHY you believe these traits are relevant for this job profession. (That is, you might want to incorporate the definition of each BIG FIVE trait in your answer.)

5. Define EMOTIONAL CONTAGION. Give an example from your work or everyday experience of an EMOTIONAL CONTAGION.

6. Differentiate between SURFACE ACTING and DEEP ATING as forms of engaging in emotional labor.

7. Describe the three (3) main elements which form our ATTITUDES. Describe how they are related to one another.

8. Describe two (2) specific ORGANIZATIONAL OUTCOMES OR CONSEQUENCES that are associated with either high or low levels of employee JOB SATISFACTION.

9. Define ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB). Give an example of an OCB which you might find an on-campus CMU student displaying.

10. Differentiate between a CHALLENGE STRESSOR and a HINDRANCE STRESSOR.