Obass2

Assignment:

Employee Behavior and Job Satisfaction

Good employee engagement is key to an efficient and effective organization. Understanding job attitudes and job satisfaction is imperative to creating a productive organization.

The following Course Outcome is assessed in this assignment:

MT302-1: Describe the impact of individual behavior on business outcomes.

Read the fictional scenario and respond to the checklist items in a 2- to 3-page paper with an additional title page and reference page.

Scenario (fictional): The following four employees have different attitudes towards their jobs and different levels of job satisfaction which impact their behavior on the job at this beverage company. You are the human resources (HR) director who is becoming concerned regarding the behavior of some employees at work. Read the following background information on each of the four employees and address all the checklist items.

Employee #1: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as “those people don’t have much buying power,” when the company’s values statement says that the company values the welfare of everyone everywhere. She comes from a blue-collar family and resents the attitude of her boss towards low-income groups. She is frequently late to work, and her boss has given her a warning as a result.

Employee #2: Engineer: He is in a highly visible job creating new products that creates a lot of stress, and he works 12-hour days. He is loyal but feels depressed by the constant work. He is starting to look at job openings online in his off hours because his current long hours are starting to affect his family life.

Employee #3: Loading dock manager: This representative works the 12 a.m. – 7 a.m. shift. She does what is required but complains in the employee break room about the offices and work conditions when she is on break. The other employees tend to agree with her when she complains. Lately the distribution supervisor has noted employees’ reduced effort on the shift.

Employee #4: Distribution lead: He is the sole Hispanic employee in the organization and feels isolated, as though he is just a placeholder versus really making a recognized difference in the organization. The company promotes itself as a diverse organization, which he knows is not true. He feels as if everyone expects him to fail since not many people engage with him, including his boss, on any regular basis.

Checklist:

The four employees have different attitudes and levels of job satisfaction.

Describe the attitudes and job satisfaction of each of the four employees.

Categorize and explain the responses the employees have to dissatisfaction based on the reading.

Explain how the above attitudes and job satisfaction for each employee impact the organization in terms of profit, employee turnover, and affecting other employees’ attitudes.

Include at least two scholarly* citations with accompanying references regarding attitudes and job satisfaction and the impact on the organization that support your responses to the checklist item above.

Explain what each of the managers of the four employees can do to change the employees’ attitudes for the better (referencing at least two of Mintzberg’s managerial roles to explain your response).

Submit your 2- to 3-page paper with additional title and reference pages using current APA format and citation style ( see the Unit 1 Reading for APA assistance ) to the Dropbox.

Explore organizational change within business today by assuming the role of a consultant, recommending style/manner or organizational change across three scenarios.

Select a for-profit company publicly traded in the United States to be your client. Conduct research about the company by visiting the company website and obtaining a copy of the annual report. In the research, accomplish the following to include a required mix of six sources, at a minimum:

Explore and cite the company’s website.

Review and cite investor presentations or the most recent letter to shareholders.

Include and cite a minimum of four additional sources in your references list with at least one from the Wall Street Journal.

Apply in-text citations in the “MGT-325: Benchmark – Three Scenarios of Organizational Change” template to support all claims.

Using information directly from the company, offer recommendations for the following three unique scenarios by applying the Kotter, Lewin, and ADKAR theories to each one:

Scenario 1: Industry and company earnings are falling fast, and the company finds it necessary to execute a three-phase staff reduction plan.

Scenario 2: The company is in its final steps of acquiring a similar company.

Scenario 3: Corporate misconduct requires the immediate replacement of the company’s CEO.

In the role of a consultant, make recommendations on the following:

Identifying three key stakeholders who are impacted.

Identifying the top concerns of these stakeholders.

Selecting which model (i.e., Kotter, Lewin, and ADKAR) should be used to address stakeholder concerns for each scenario.

Describing how the organization’s management should communicate the implementation of the selected model.

Identifying what type of leadership personality is required for management to support and sustain the change.

Complete the “MGT-325: Benchmark – Three Scenarios of Organizational Change” template, by doing the following:

In 150-200 words, write a brand summary for the selected company.

For the five responses required for each of the three scenarios, responses for each scenario should be 175-200 words (i.e., 525-600 words total).

While APA style is required for the body of this assignment, and documentation of sources should be presented using APA formatting guidelines.

MGT-325: Benchmark – Three Scenarios of Organizational Change

Name:

<Name>

Directions: Visit the website for the company you have selected and obtain a copy of the annual report. Complete the prompts as directed.

Cite a minimum of five sources as directed in the assignment instructions using the space provided at the end of this template. Be sure to include the annual report, investor presentations or the most recent letter to shareholders, and the company website in your list of sources.

Company Name:

Brand Story: In 125-150 words, use the space below to briefly provide the company brand story. What industry is the company in? How large is the company? Reference and cite your research sources within the summary.

When applying a model (i.e., Kotter, Lewin, or ADKAR) to each of the following three scenarios, use each model only one time to best suit the given scenario. Use Topic 2 Resources to aid your assessment for these models and information relating to leadership.

Scenario 1: Falling Earnings

Industry and company earnings are falling fast. The company finds it necessary to execute a three-phase staff reduction. Reference and cite your research sources within each response. In your role as a consultant, you will make recommendations on:

Prompts/Questions	Response
Identify three key stakeholders impacted; include their roles.
Identify the top concerns of these stakeholders.
Select which model (i.e., Kotter, Lewin, or ADKAR) should be used to address stakeholder concerns for this scenario. What impact will using this strategy have on organizational outcomes?
Describing how the organization’s management should communicate the implementation of the selected model.
Identify what type of leadership personality is required for management to support and sustain the change.

Scenario 2: Acquisition

Company is in final steps of acquiring a similar company. Reference and cite your research sources within each response. In your role as a consultant, you will make recommendations on:

Prompts/Questions	Response
Identify three key stakeholders impacted; include their roles.
Identify the top concerns of these stakeholders.
Select which model (i.e., Kotter, Lewin, or ADKAR) should be used to address stakeholder concerns for this scenario. What impact will using this strategy have on organizational outcomes?
Describing how the organization’s management should communicate the implementation of the selected model.
Identify what type of leadership personality is required for management to support and sustain the change.

Scenario 3: CEO Replacement

Corporate misconduct requires immediate replacement of the company CEO. Reference and cite your research sources within each response. In your role as a consultant, you will make recommendations on:

Prompts/Questions	Response
Identify three key stakeholders impacted; include their roles.
Identify the top concerns of these stakeholders.
Select which model (i.e., Kotter, Lewin, or ADKAR) should be used to address stakeholder concerns for this scenario. What impact will using this strategy have on organizational outcomes?
Describing how the organization’s management should communicate the implementation of the selected model.
Identify what type of leadership personality is required for management to support and sustain the change.